Frequently asked questions
Everything you need to know about our sourcing, ordering, delivery and partnerships.
Yes. We buy only through established distributors and authorised suppliers, and we tell you which one each product came from. Where a brand offers a batch checker, we run it with you. If a product you bought from us is ever confirmed counterfeit, we replace it or refund you.
We deliver across Nigeria from Abuja. Delivery fees and timelines are confirmed at checkout based on your location.
We accept secure card payments and bank transfers through our payment provider at checkout. You can also arrange payment via WhatsApp for assisted orders.
Filter the shop by your skin concern, read our Education Hub guides, or message a skincare specialist on WhatsApp for a personalised recommendation.
Unopened products in their original, sealed packaging can be returned within our returns window. For hygiene and authenticity reasons, opened skincare cannot be resold and is only eligible in the case of a verified defect. See our Returns Policy for details.
Submit the wholesale application on our Wholesale page. We review your application, then send your pricing catalogue and onboarding details.
Visit our Partner With Us page and start a conversation. We help effective international brands reach Nigerian customers, retailers and skincare professionals through a structured rollout.
Still have a question?
Send us a message, or chat with us on WhatsApp about your skin concern or an order.